If you cannot see your subscription, Credits, or projects after logging in, you may have signed in to a different Medeo account. Please note that different sign-in methods (Google / Apple / Email / Phone) may be linked to different accounts, even if you use the same email address.
Please sign out of your current account and log in again using the same sign-in method you originally used when subscribing (Google / Apple / Email / Phone).
If you still cannot find your subscription, please contact Medeo Support and provide your Medeo UID, account email, purchase channel, and payment receipt (if available). We’ll help you locate the correct account.