Welcome to our video creation platform! This guide will help you understand our subscription plans and Credits system, so you can plan your creative journey.
What are Credits?
Credits are the currency you use for AI-powered creation on our platform. When you use AI features like generating images, videos, or voiceovers, you'll consume Credits.
More complex and higher-quality content consumes more Credits
Using advanced AI models also consumes more Credits
You can check your Credits balance and usage history anytime
Subscription Plans
We offer multiple subscription tiers (Free, Fresh, Pro, Insider, Business) to meet different creative needs, from individual exploration to team collaboration.
How to Get Credits
1. Subscription Allocation
After subscribing to a paid plan, you'll automatically receive Credits each month:
Monthly subscription: Credits are allocated at the beginning of each month
Annual subscription: Credits are distributed monthly, allocated at the start of each month
2. Top-up Credits
Paid subscribers can purchase additional Credits packs anytime:
Credits are available immediately after purchase
Valid for 3 years
Click "Top-up Credits" to view purchase options
⚠️ Note: Free users need to upgrade to a paid plan before purchasing Credits packs.
Credits Usage Rules
Consumption Priority
When you have Credits from multiple sources, the system uses them in this order:
Credits expiring soonest first — to minimize waste
Subscription Credits second
Top-up Credits last
Validity Period
Credits Type | Validity |
Subscription Credits | Valid for the current month, expires at month end |
Top-up Credits | Valid for 3 years |
When Balance is Low
When your Credits are insufficient, the system will prompt you to:
Top up before continuing
Purchase a Credits pack or upgrade your subscription
For high-consumption operations, the system will estimate required Credits beforehand to avoid unexpected costs
Managing Your Subscription
How to Upgrade?
Click the "Upgrade Plan" button
Select your desired plan and billing cycle
Changes take effect immediately after payment
What happens after upgrading:
Immediately access all benefits of the new plan
Receive the Credits difference between plans right away
Your existing unused Credits remain valid
How to Downgrade or Cancel?
Downgrade or cancellation takes effect at the end of your current billing cycle
Until then, you'll continue to enjoy your current plan's benefits
After that, your benefits will adjust to the new plan
Billing Cycle
We offer monthly and annual billing:
Annual is more economical: Save about 20% compared to monthly
You can change your billing cycle at renewal
Processing Priority
During peak times, tasks may need to queue. Higher subscription tiers get higher processing priority:
Insider > Pro > Fresh > Free
After upgrading, your queued tasks will automatically receive higher priority
Frequently Asked Questions
About Credits
Q: What are Credits? Why do I need them?
A: Credits are points you spend when using AI features. Different AI operations (like generating images, videos, voiceovers) consume different amounts of Credits. This lets you flexibly control your creative costs and pay only for what you actually use.
Q: Do my Credits expire?
A: Yes.
Subscription Credits: Valid for the current month; unused Credits expire at month end
Top-up Credits: Valid for 3 years
We recommend planning your usage to avoid wasting Credits.
Q: How can I check my Credits balance and usage history?
A: Click the user menu in the top-right corner and select "Credits Details" to view:
Your current Credits balance
Credits validity periods
Detailed acquisition and consumption records
Q: What if I run out of Credits?
A: You have two options:
Purchase a Credits pack: Get additional Credits immediately (requires paid subscription)
Upgrade your subscription: Get a higher monthly Credits allocation
Q: Why do different operations consume different amounts of Credits?
A: Credits consumption depends on:
Operation type: Video generation consumes more than image generation
Output quality: Higher resolution and longer duration consume more
AI model: Advanced models produce better results but consume more
The system will show estimated consumption before high-cost operations, so you know what to expect.
Q: If I cancel an operation midway, will Credits be refunded?
A: When you cancel an operation:
Uncompleted portions won't be charged
Completed portions will be charged normally
We minimize extra consumption caused by system issues
About Subscriptions
Q: What's the difference between annual and monthly billing?
A:
Annual: Pay for the full year upfront and enjoy about 20% off. Credits are still distributed monthly.
Monthly: Pay month by month with more flexibility, but at a slightly higher rate.
Q: What happens to my existing Credits after upgrading?
A: Your existing Credits won't be lost! They'll remain valid with their original expiration dates and will be consumed before newly allocated Credits.
Q: Can I cancel my subscription anytime?
A: Yes. After canceling:
You can continue using all benefits for the remainder of your paid period
Your account will become a Free plan after the period ends
No refund will be issued for the paid amount
Q: What happens if my subscription renewal fails?
A: If your subscription renewal fails:
The system will automatically retry the payment
You can continue using the service during retry attempts
If all retries fail, your account will become a Free plan
Q: What can Free users do?
A: Free users can use all basic creative features and receive a monthly trial allocation. However, some advanced features (like private projects, watermark removal, purchasing additional Credits) require upgrading to a paid plan.
About Storage
Q: What if my files exceed the storage limit?
A: If storage exceeds the limit due to downgrade or cancellation:
Your existing files will be preserved, not deleted
You won't be able to upload new files until you free up space
You can delete some files or upgrade your plan
About Processing Speed
Q: Why do my tasks need to queue?
A: During peak hours, tasks are queued by priority to ensure a good experience for all users. Higher subscription tiers get higher priority. If you frequently need fast turnaround, consider upgrading to a higher plan.
Q: Will my queued tasks speed up after upgrading?
A: Yes! Your priority increases immediately after upgrading, and your waiting tasks will also receive higher processing priority.
Need Help?
If you have any other questions, feel free to:
Check our detailed help documentation
Contact our support team
Thank you for choosing our platform. Happy creating! 🎬